How does the current virus/quarantine affect Redline Steel?
As the entire world continues to manage the uncertainty of COVID-19, Redline Steel remains dedicated to assisting our valued clients & customers during the pandemic, while providing detailed transparency at all times. We wanted to confirm that we ARE still OPEN, but are closely following the situation and will update you if anything changes. Our number one goal has always been about keeping our employees and community safe. This goal has not changed and is a driving factor in every decision we make as a business.
Per the guidelines and direction of our State and Local Health Officials, our business has adjusted accordingly by having a more encouraging and lenient attendance policy for employees that feel at risk and/or are dealing with more important issues, such as child/family care with schools and other businesses being closed.
As a result, our Customer Support has received quite an abnormally large volume of emails over the last several days, resulting in an average delay in response. We ask that you kindly be as patient and understanding with our Support Team over the next few weeks, as we are working around the clock to combat the delay in communication. Additionally, we ask that you wait until you hear back from a customer support agent BEFORE sending multiple emails.
We answer emails in the order that they are received. Every email sent in after the first one pushes you and your concerns back further in the queue. We want to assist you as fast as possible so make sure you follow these steps to ensure you are taken care of in a timely manner.
On behalf of the entire company, we want to thank you for your support during this unfortunate time, and hope to return to normalcy within the next few weeks.
- Office Hours:
- 9:00 AM - 5:00 PM (Monday-Friday)