How Can I Make Changes to my Subscription?

Updated 3 months ago by Redline Support

You have complete control to manage your subscription through your Redline Steel Account!

  • To manage your subscription you MUST HAVE an active Customer Account on our website.
    • If you want to create an account and/or login to your account, please refer to the screenshot below to get started.
      • When clicking on the person icon, there will be a drop-down menu where you can create your account or simply login to your existing account.
    • If you do not know your password, please select "Forgot Your Password" or simply contact our Support Team and we will happily re-send your "Account Activation Email" once we receive your message.

To access your Subscription Details: First, select Manage Subscriptions listed under your name in the Account Details. Your current subscription details will be listed for you.

  • Cancel/Re-Activate Your Subscription

To cancel your subscription, select the Edit button to the right of your subscription.  The link to cancel is at the bottom of the page. 

To Re-Activate Your Subscription, select the Re-Activate button to the right of your subscription.  A confirmation link will appear on the right hand side. 

  • Delivery Schedule

To view upcoming shipments and charges, select the Delivery Schedule link at the top (reference image above).

From there, you have the option to either Edit or Skip a Month using the buttons labeled on the right (reference image below).

  • Shipping Address

To Update your Shipping Address, select the Shipping Address tab on the menu at the top, click on your address, and an edit window appears on the right-hand column.

  • Billing Information

To Update your Billing Information, select the Billing Information tab on the menu at the top, click on your current information, and an edit window appears on the right-hand column.

If needing further assistance, please contact our Customer Support Team and we'll make sure you're taken care of in a timely manner :)!


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