General Inquiries

10 articles

​Order Timelines

Our current lead-times average 3-6 weeks from the customer's order date. In extreme cases, some orders may take up to 10-12 weeks from the customer's order date. The lead time on your specific order…

Updated 2 years ago by Redline Support

Company Policies

To view our Website Accessibility Features/Options, please click: ALT+9 (Windows) or Shift+Option+9 (Mac) on the homepage (pop-up interface will appear). You can find all of our company policies by v…

Updated 6 months ago by Redline Support

Why purchase from us?

We are a Veteran Owned and Operated small business who has been manufacturing and operating in Huntsville, Alabama since opening our doors in December of 2016. In that time, we have scaled from a 5,0…

Updated 1 year ago by Redline Support

Payment Options

We offer several methods for ordering online. All Payment Options are listed below and are valid for all items listed on our website.. All Major Credit and Debit Cards. Paypal. Amazon Pay. Facebook P…

Updated 1 year ago by Redline Support

Are Payments Captured at Time of Purchase?

Yes, when placing an order with us, we reserve the right to capture payments at the time of purchase. Like most E-Commerce (Online) businesses operate, the customer agrees to authorize payment once t…

Updated 4 years ago by Redline Support

How Can I View My Order History?

If interested in viewing your Order Status, please visit here. To view your entire purchase history with Redline Steel, you must have a customer account active on the website. If you want to create a…

Updated 1 year ago by Redline Support

Can I Order Products from Multiple Redline Brands in the Same Order?

Yes absolutely! You can seamlessly navigate between all Redline brands on our website. Each Brand (Apparel, Bracelets/Keychains, Canvas, Steel) can be found at the top of our homepage. Lead-times dif…

Updated 2 years ago by Redline Support

Do you offer International Shipping?

Unfortunately, we do not currently offer International Shipping, however, this is an option that we will be looking into in the near-future. At this time, we only offer Domestic Shipping within the U…

Updated 4 years ago by Redline Support

Applying my Discount Code and/or Gift Card to my Order

There is a box labeled " Gift Card or discount code " on the Checkout Page , where users can input their Discount Code or Gift Card. NOTE: If the product is already discounted, it cannot be further d…

Updated 1 year ago by Redline Support

Gift Cards

If you're interested in purchasing a Gift Card, please visit the product page here. Our Gift Cards are Electronic Gift Cards and are sent via email as soon as you complete your purchase. The email wi…

Updated 1 year ago by Redline Support